Privacy Policy
Last updated: August 19, 2026
1. Introduction
WizzJets ("we," "us," or "our") arranges private jet charter services for clients around the world. This Privacy Policy explains what personal information we collect when you visit our website or request a charter, how we use it, and the choices you have. By using our website or services, you agree to the practices described below.
2. Information We Collect
We may collect the following categories of information:
- Contact details — name, email address, phone number, and company, provided when you submit an enquiry or contact us via WhatsApp or email.
- Trip information — departure and arrival locations, travel dates, passenger count, and any special requirements (such as pet travel or catering preferences).
- Technical information — IP address, browser type, device information, and usage data collected automatically when you browse our website.
- Communications — records of correspondence you have with our team, including messages, calls, and enquiry forms.
3. How We Use Your Information
We use the information we collect to:
- Respond to enquiries and arrange charter flights;
- Coordinate with operators, crew, and ground handlers on your behalf;
- Provide customer support and manage our relationship with you;
- Improve our website and the services we offer; and
- Meet legal, regulatory, and safety obligations applicable to private aviation.
4. Sharing of Information
We do not sell your personal information. We may share it with trusted third parties strictly as needed to deliver our services, including aircraft operators, charter brokers, ground handling agents, and payment processors. These parties are only given the information required to fulfil their role and remain responsible for handling it securely. We may also disclose information where required by law or to protect the safety of passengers, crew, or the public.
5. Cookies & Tracking
Our website may use cookies and similar technologies to remember your preferences and understand how visitors use our site. You can control or disable cookies through your browser settings; doing so may affect certain features of the website.
6. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect your information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting, or reporting requirements applicable to charter flight records.
8. Your Rights
Depending on where you are located, you may have the right to access, correct, or request deletion of your personal information, or to object to certain uses of it. To exercise any of these rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies separately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at charlie@wizzjets.com or via WhatsApp at +254 714 944 015.